Shipping & Returns
Shipping & Returns
Domestic Orders (Italy): Orders within Italy are shipped via DHL Express and are typically delivered within two business days. International Orders: All international orders are shipped via DHL Express and are generally delivered within three business days. Eligibility for free shipping depends on total spend and location. If you're based outside the EU, please note that import duties and taxes may apply and vary by country. You are fully responsible for paying all applicable duties and taxes directly to the relevant authorities as determined and assessed by such authorities. Achrome bears no responsibility or liability in connection with the foregoing. Furthermore, if any duties or taxes remain unpaid without reasonable cause, resulting in liability falling on us, the carrier, or any third party (including Achrome), such amounts may be deducted from any refund or other amounts you may claim.Tracking Information: Once your order has shipped, you will receive a confirmation email containing your tracking number and shipment details. Tracking progress can be monitored directly on the carrier’s website.Returns & Refunds: We hope you are satisfied with your Achrome purchase. If you need to make a return, please contact info@achromeofficial.com within 14 days of receiving your order. Returned items must be unworn, unused, and in their original packaging, with all tags attached. Once your return is received and approved, a refund will be issued to your original payment method. Customers are responsible for return shipping costs. We recommend using a trackable courier to ensure safe delivery, as Achrome cannot assume responsibility for lost or damaged returns. If you receive a defective, damaged, or incorrect item, please contact us immediately at info@achromeofficial.com with your order number and clear photos of the issue. We will arrange a replacement or full refund at no additional cost.Contact Us: For any questions or concerns, please contact us at info@achromeofficial.com. We are a small team committed to responding promptly; however, certain inquiries may require additional time. We sincerely appreciate your patience and understanding.
Shipping & Returns
Domestic Orders (Italy): Orders within Italy are shipped via DHL Express and are typically delivered within two business days.
International Orders: All international orders are shipped via DHL Express and are generally delivered within three business days. Eligibility for free shipping depends on total spend and location.
If you're based outside the EU, please note that import duties and taxes may apply and vary by country. You are fully responsible for paying all applicable duties and taxes directly to the relevant authorities as determined and assessed by such authorities. Achrome bears no responsibility or liability in connection with the foregoing. Furthermore, if any duties or taxes remain unpaid without reasonable cause, resulting in liability falling on us, the carrier, or any third party (including Achrome), such amounts may be deducted from any refund or other amounts you may claim.
Tracking Information: Once your order has shipped, you will receive a confirmation email containing your tracking number and shipment details. Tracking progress can be monitored directly on the carrier’s website.
Returns & Refunds: We hope you are satisfied with your Achrome purchase. If you need to make a return, please contact info@achromeofficial.com within 14 days of receiving your order. Returned items must be unworn, unused, and in their original packaging, with all tags attached. Once your return is received and approved, a refund will be issued to your original payment method. Customers are responsible for return shipping costs. We recommend using a trackable courier to ensure safe delivery, as Achrome cannot assume responsibility for lost or damaged returns. If you receive a defective, damaged, or incorrect item, please contact us immediately at info@achromeofficial.com with your order number and clear photos of the issue. We will arrange a replacement or full refund at no additional cost.Contact Us: For any questions or concerns, please contact us at info@achromeofficial.com. We are a small team committed to responding promptly; however, certain inquiries may require additional time. We sincerely appreciate your patience and understanding.